Frequently asked questions

How can I pay ?

You can pay either by on advance payment or on account. You cannot choose the method of payment that applies to you, but it will be set by us. However, there is the possibility to qualify for orders on account over time.

Can I collect the goods myself ?

Yes, you can collect your order directly at our premises. To do that you click the option ‘self pick up’ within the section delivery addresses / delivery options. Alternatively, you can select this option in the shopping cart section.
Furthermore, you can select the ‘self pick up’ option as your default and preferred delivery option within your customer account.

How can I order at EschmannStahl ?

At EschmannStahl you can comfortably order online 24/7. Additionally, you can contact our back office during our office hours : Monday – Thursday from 8am to 5pm, and Friday from 8am to 3pm. The corresponding telephone number is: +49.2265.9940-0.

Who can order ?

As a business client you can send us your request via the register button in our online shop. After we have checked your details, you will usually receive your login details within 48 hours.

How can I get in touch with EschmannStahl ?

You can either contact us via our contact form, via email at welcome@eschmannstahl.de or via telephone on +49.2265.9940-0 (during our office hours : Monday – Thursday from 8am to 5pm, and Friday from 8am to 3pm).

What is the delivery charge ?

The delivery charge depends on the agreed Incoterms. The costs for an express delivery will be agreed upon within the very order process.

Which products can I buy at EschmannStahl ?

At EschmannStahl.de you can buy all products listed in our catalogues online. Should you still not be able to find what you are looking for, please, do not hesitate contacting our back office – it will be our pleasure to help. The corresponding telephone number is: +49.2265.9940-0.

When will I receive my order ?

The delivery time depends on the ordered products and the method of transport you choose (standard or express delivery, preferred date of delivery after the goods are available). You can check the status of your order at any time under ‘my orders’.

How can I save the purchasing conditions assigned to me ?

If you are an existing customer with a valid price agreement, you will see your individual prices automatically once you log in again after your first visit.

I am looking for further information on a specific product. Who can help me ?

You can find extensive product descriptions on the pages containing our product details, as well as in the brochures within the download section. Furthermore, you can either contact us via our contact form, via email at welcome@eschmannstahl.de or via telephone on +49.2265.9940-0 (during our office hours : Monday – Thursday from 8am to 5pm, and Friday from 8am to 3pm).

Can I cancel my order ?

Yes – though not yet via the webshop. To cancel your order you will have to choose one of the above mentioned means such as email, fax, or telephone.

Can I complain about a product that has been used already ?

For complaints please refer to the contact person stated on your order confirmation. Please, make sure you have your order number at hand.

Is it safe to order at EschmannStahl.de ?

We are especially committed to apply and maintain highest security standards. Your data will be transferred to us SSL-encrypted so that no unauthorised person can access them.

Are my details handled as confidential ?

We are especially committed to handle your data confidentially. Your data will be used solely for our own purposes. You will find more details regarding data privacy in our eCommerce terms & data protection.

How and for what purpose are cookies being implemented at EschmannStahl ?

We use cookies to optimise the order process and to constantly improve our online presence. Cookies are small text files which your browser accepts and stores on your computer when visiting our website. This enables us to save your product lists and your shopping cart, for example. However, cookies can be de-activated at any time in your browser settings.
You can find more details regarding data privacy under the link ‘data protection’.

Which advantages do I have when registering with EschmannStahl.de ?

You can view your individual customer prices and the available delivery date at any time, and you can order the by you desired product configurations. And what’s more, you can not only do that via your desktop computer, but also optimised via your tablet or smartphone. It is possible to access your order status at any time via your individual customer account.
Additionally, you can create shopping lists, manage your delivery addresses, and download invoices, delivery notes, and certificates.
If you are a central buyer, you can manage any order activities (even of individual companies within your group) with just one login. If you are an online shop main user, you can also create additional user accounts for your business, and assign individual authorisation and information to those accounts.

Who can I refer to with further questions ? You would like to call us ?

You can get in touch with our customer service Monday – Thursday from 8am to 5pm, as well as Friday from 8am to 3pm. The corresponding telephone number is: +49.2265.9940-0.

You want to send us an email ?

For any enquiries about articles or online orders, please send us an email to welcome@eschmannstahl.de.

 

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